Shipping & Tracking FAQs
DO YOU SHIP INTERNATIONAL ORDERS?
We currently accept orders for delivery within the US only. We apologize for any inconvenience.
WHERE IS MY ORDER?
Most parcels arrive on time. Occasionally though, the tracking may show as "delivered" when you don't have your parcel. If the tracking for your parcel shows it as delivered but you haven't received it, you should take the following steps:
- Check if someone else at your address has accepted it.
- Check if an attempted delivery notice has been left in your letter box or on your door. Follow the instructions on that notice to request re-delivery or to arrange collection of the parcel.
- Use the delivery confirmation and tracking number sent by email to contact the carrier.
- Consult your order history for necessary information and status updates.
In addition, you may also reach us for status updates by clicking on Contact Us to send us a status update request. An Arublu Representative will be happy to assist you.
HOW CAN I TRACK MY ORDER?
When your order and payment are validated, Arublu sends an initial e-mail to confirm your order.
Then, once your order has been prepared and shipped, you will also receive an order confirmation by e-mail. In a second e-mail, you will find a parcel number. By clicking on the link to the website in this e-mail, and entering the parcel number, you will be able to track your parcel.
WHAT TYPES OF DELIVERY ARE OFFERED? HOW ARE ORDERS SHIPPED?
We currently use USPS or UPS to delivery orders within 5-7 working business days within the US only. USPS shipping is not available for orders being shipped to APO/FPO and P.O. Box addresses. Click here to view our Shipping Policy.
HOW TO DELIVER TO ANOTHER LOCATION?
On the shipping page, tick Delivery "to a different address" from the billing address and enter the required shipping address in the appropriate fields. Click here to view our Shipping Policy.