Orders FAQs


HOW DO I PLACE AN ORDER?

Choose the desired quantity and the shade/size if applicable, then click on "Buy It Now". You will be invited to create an account or check out as a guest. Simply follow the screens through until you receive confirmation that the transaction has been accepted.

WHAT IF A PRODUCT IS UNAVAILABLE OR SOLD OUT?


Among the Arublu products you can purchase online, a product may temporarily be unavailable or sold out. In this event, you can click on Contact Us and leave your contact information to be notified as soon as the product is back in stock.

 

HOW DO I USE A PROMOTIONAL CODE?

If you have an Arublu promotional code, you can enter this code into the input field “Promotional Code” at check-out in order to receive your special discount.

 

HOW CAN I GET FREE SHIPPING?

Receive free shipping on orders that total over $100.00 before sales tax and shipping rate.

CAN I BUY GIFT CARDS?

No. Unfortunately, we are not offering gift cards at the moment.

DO YOU ACCEPT INTERNATIONAL ORDERS?

We currently accept orders for delivery within the United States only. We apologize for any inconvenience.

WHY HAVEN'T I RECEIVED AN ORDER CONFIRMATION?

3 possible reasons:

  1. Either your spam filters are too high, which means that our emails have been blocked as spam
  2. Arublu (customers@arublu.com) has not added to your Address Book
  3. Your order may not have been successfully submitted.


For further information, click on Contact Us to send us your issue regarding online orders. An Arublu Representative will be happy to assist you.

HOW CAN I CANCEL OR CHANGE MY ORDER?

Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause. After processing, you should expect your order to be delivered by USPS or UPS in approximately 5-7 business days. Please view our Refund Policy to receive a refund.

 

HOW DO I KNOW IF MY ORDER HAS BEEN TAKEN INTO ACCOUNT?

Once your order has been confirmed, you will be sent an order summary by e-mail. This order contains the following information:

  • Order number
  • Order date
  • Delivery and invoicing details
  • List of items ordered
  • Total amount of the order


If you do not receive this confirmation e-mail, (and you've checked your spam), it may be that your order has not been acknowledged. To check your order status, please contact us by clicking on Contact Us to send us your inquiry. An Arublu Representative will be happy to assist you.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We currently accept all major credit cards which include: Visa, MasterCard, American Express, Discover, and debit cards with the Visa/MasterCard logo. Unfortunately, we do not accept personal checks and money orders.

WHAT IF MY PAYMENT HAS BEEN REJECTED?

To protect your security and privacy, your bank can't provide Arublu with information about why your payment was declined. Because of this, you need to contact your bank directly to solve these payment issues.

If you want to try again with a different card or confirm your details are correct by retrying your current card, please proceed with the checkout process again. For additional help, please contact us by clicking on Contact Us  to send us your inquiry. An Arublu Representative will be happy to assist you.

WHY IS MY CREDIT CARD NOT GOING THROUGH?

The top 4 reasons why a credit card does not go through:

  1. You are using an International credit card that is not issued in US. At this time, we apologize for our inability to accept International credit cards.
  2. You are trying to ship to an address outside of the United States. Unfortunately, Arublu does not ship internationally at this time. We apologize for this inconvenience.
  3. You have entered in the wrong address, wrong zip code, or an address that is not associated with the credit card you are trying to use. You may have misspelled your address or put your address information on the incorrect line. Please check your information to make sure it is 100% accurate.
  4. You have entered in your credit card information incorrectly. Please double check the information.